Privacy Policy

Welcome to PoojaService.com

PoojaService.com provides online pooja services, pandit booking, and pooja samagri to customers. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

Depending on how you use PoojaService.com, we may collect the following information:

A. Personal Information

When you create an account, book a service, purchase pooja samagri, or contact us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address & Delivery address
• Pooja/service location
• Account & booking details
• Information you voluntarily provide when requesting a pooja service

B. Pooja & Booking Information

To arrange your requested pooja or pandit service, we may collect:

• Pooja/service selected
• Preferred date and time
• Location where the pooja will be performed
• Special instructions and number of participants
• Other information necessary to fulfil your booking

C. Pooja Samagri Orders

If you order pooja samagri through PoojaService.com, we may collect items ordered, quantity, delivery address, contact information, order/transaction details, and delivery instructions.

D. Payment Information

Payments may be processed through third-party payment providers (e.g. Razorpay). We receive transaction status, amount, method, and refund status. We do not store complete credit/debit card numbers, CVV numbers, UPI PINs, or payment credentials on our servers.

E. Technical Information

When you use our website, technical information such as IP address, browser type, device type, operating system, pages visited, access time, referring URL, and cookies may be collected automatically.

2. How We Use Your Information

We may use your personal information to:

• Create and manage your account
• Process pooja bookings and connect you with a pandit
• Schedule & coordinate pooja services
• Process and deliver pooja samagri orders
• Process payments, refunds, and transactions
• Send booking and order confirmations & customer support
• Improve our website, prevent fraud, and comply with applicable laws

3. Sharing of Your Information

We may share relevant information with trusted third parties when necessary to provide our services, including:

• Pandits and pooja service providers
• Pooja samagri delivery & courier partners
• Payment gateways (e.g. Razorpay)
• Website hosting & technology service providers
• Government authorities where legally required

We do not sell your personal information as a product.

4. Payment Processing

Payments made through PoojaService.com are processed by third-party payment providers such as Razorpay. PoojaService.com does not request or store your UPI PIN, card PIN, or payment passwords.

5. Cookies

PoojaService.com uses cookies to keep the website functioning properly, remember user preferences, maintain login sessions, and improve website performance. You can disable cookies in your browser settings.

6. Third-Party Services

We may use third-party services for hosting, analytics, payment, email, WhatsApp communications, and logistics.

7. Marketing Communications

Where permitted by law, we may send you pooja service offers, festival updates, reminders, and newsletters. You can opt out at any time by contacting us at support@poojaservice.com.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, loss, misuse, or alteration.

9. Data Retention

We retain personal information only as long as reasonably necessary to fulfill service requests, manage bookings, maintain transaction records, and comply with legal obligations.

10. Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal data, or withdraw consent where applicable. Contact us at support@poojaservice.com to submit a request.

11. Children's Privacy

PoojaService.com does not knowingly collect personal information from children without parental or guardian consent.

12. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

13. International Data Processing

Some of our technology providers may process data outside India in accordance with applicable Indian laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page with a revised "Last Updated" date.

15. Privacy & Grievance Contact

16. Consent

By using PoojaService.com and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.