Refund & Cancellation Policy

At PoojaService.com, we aim to provide a simple and transparent cancellation and refund experience for our customers.

This policy applies to our Online Pooja Services, Pandit Booking, and Pooja Samagri Delivery services.

1. Full Refund for Pooja Cancellation

Customers can cancel a scheduled pooja and receive a 100% refund provided the cancellation request is made at least 8 hours before the scheduled pooja time.

Cancellation within the last 8 hours: If a cancellation request is made less than 8 hours before the scheduled pooja, the booking will generally be non-refundable. This is because the pandit and other arrangements may already have been confirmed and committed for your booking.

2. Cancellation by PoojaService or Pandit

If PoojaService.com or the assigned pandit cancels a confirmed pooja due to circumstances on our side, we will provide either:

• A 100% refund, or
• An option to reschedule the pooja at a mutually suitable time.

If you choose a refund, it will be processed to the original payment method wherever possible.

3. Rescheduling a Pooja

You may request to reschedule your pooja at least 8 hours before the scheduled pooja time, subject to pandit and time-slot availability.

If the requested new slot is unavailable, you may choose another available slot or request a refund according to the applicable cancellation terms.

Requests made within the final 8 hours may not be eligible for rescheduling.

4. Customer Unavailability

A refund will generally not be provided if the customer is unavailable at the scheduled time or prevents the pooja from being completed because of:

• Incorrect address provided by the customer
• Customer not being available at the agreed location
• Inability to access the provided location
• Failure to provide necessary information
• Significant delay by the customer
• Any other circumstance attributable to the customer

Where possible, PoojaService.com may offer rescheduling at its discretion.

5. Pooja Samagri Delivery Cancellation

For pooja samagri orders, customers can cancel their order and receive a 100% refund if the cancellation request is made at least 8 hours before the scheduled delivery time.

Cancellation within the last 8 hours: Orders cancelled less than 8 hours before the scheduled delivery time may be non-refundable, particularly where the order has already been prepared, packed, or dispatched.

6. Damaged, Incorrect, or Missing Pooja Samagri

If you receive pooja samagri that is damaged, incorrect, missing, or significantly different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Depending on the circumstances, we may provide:

• Replacement of the affected item;
• Replacement of the order; or
• A refund for the affected item/order.

We may request photographs or other information to verify the issue.

7. Orders Already Dispatched

Once pooja samagri has been dispatched for delivery, cancellation may not be possible. If the cancellation request is received within the final 8 hours before the scheduled delivery time, the order may be non-refundable if it has already been prepared or dispatched.

8. Failed or Duplicate Payments

If money is deducted from your account but your booking or order is not successfully created, please contact us with your transaction details. After verification, we will process the applicable refund.

If you are charged more than once for the same booking or order, the duplicate payment will be refunded after verification.

9. Refund Processing

Approved refunds will normally be initiated to the original payment method. PoojaService.com will generally initiate an approved refund within 5–7 business days.

The actual time for the money to appear in your bank account may vary depending on your bank, card issuer, UPI provider, or payment gateway. PoojaService.com is not responsible for delays caused by banks or third-party payment providers.

10. How to Request a Refund

To cancel a booking/order or request a refund, contact us through:

• Email: support@poojaservice.com
• Phone/WhatsApp: +91-8858819991

Please provide your name, Booking/Order ID, registered mobile number & email address, scheduled date/time, and reason for cancellation/refund.

11. Important 8-Hour Rule Summary

12. Changes to This Policy

PoojaService.com may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.

13. Contact Us

For cancellations, refunds, or questions regarding this policy: